Frequenty Asked Questions
Welcome to the Unicares FAQ section. Here you’ll find answers to common questions about our home healthcare coordination services.
What is Unicares?
Unicares is a healthcare facilitation service that arranges qualified and verified healthcare professionals to provide care at home. We coordinate services such as doctor visits, nursing care, elder care, physiotherapy, and medical equipment support.
Does Unicares provide medical treatment directly?
No. Unicares does not directly provide medical treatment. We arrange independent, qualified healthcare professionals who deliver medical services. All treatment decisions are made by the attending professional.
What services can I book through Unicares?
Doctor Consultation at Home.
Nursing Care Services.
Elder Care & Caregiver Support.
Physiotherapy at Home.
Diagnostic Sample Collection.
Medical Equipment Assistance.
Emergency Consultation Coordination.
And Many More. Click Here
How do I book a service?
You can book by different method. Our care coordinator will confirm your request and schedule the service.
Calling our support team.
Filling out the online booking form.
Uploading a prescription.
Calling our support team.
Contacting us via WhatsApp.
Are the healthcare professionals verified?
Yes. Unicares verifies qualifications and credentials before onboarding professionals. However, they operate independently and are responsible for the medical care they provide.
Do you provide 24/7 services?
We offer extended service hours and emergency consultation coordination based on availability. Immediate hospital care may be advised in critical situations.
Can I book services for elderly family members?
Yes. We provide comprehensive elder care coordination, including full-time caregivers, nursing support, dementia care assistance, and regular health monitoring.
What areas do you serve?
We serve all major location across Kolkata & Nearby Areas. Please contact us to confirm whether we operate in your area.
How are service charges calculated?
Charges vary depending on:
Type of service.
Duration of care.
Professional expertise required.
Equipment or additional support needed.
What is your cancellation policy?
Cancellations must be informed in advance. Refund eligibility depends on the type of service and timing of cancellation. Services already rendered are non-refundable.
Is my personal and medical information safe?
Yes. We maintain strict confidentiality. Your information is used only for service coordination and is shared only with the assigned healthcare professional when necessary.
What should I do in a medical emergency?
In life-threatening emergencies, please contact your nearest hospital or emergency services immediately. Unicares can assist with coordination but does not replace hospital emergency care.
Can I request the same caregiver or nurse again?
Yes, subject to availability. We try our best to maintain continuity of care whenever possible.
Do you provide medical equipment on rent?
Yes. We can arrange medical equipment such as oxygen concentrators, hospital beds, wheelchairs, and other essential devices based on patient requirements.
How can I contact Unicares?
You can reach us through our official phone number, website contact form, or WhatsApp support.